terms and conditions


By ordering a product, customer accepts these terms and conditions. The terms and conditions are subject to change at any time, and it is customer’s responsibility to check these terms and conditions regularly before ordering products in case there are any changes.

Customer Undertaking

Customer warrants that information given and stated in order form is complete and accurate.

Acknowledgement of Order

When customer has completed placing an order, customer will be sent an e-mail confirmation. It will state products placed on order, the total cost including VAT (where appropriate) and Post & Package charges, together with delivery and invoice details. If for any reason customer’s order cannot be processed, a member of the customer services team will contact customer to explain the nature of the difficulty.

Contract of Sale

No contract for the sale of any product will subsist between customer and Cottontail and its affiliate brands until the product(s) ordered have been paid in full. We will send a confirmation email when the goods have left our warehouse. This confirmation e-mail amounts to an acceptance by Cottontail of customer’s offer to buy goods.

Force Majeure

Cottontail shall have no liability to customer for any failure to deliver goods or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.